Store Policies

 

REFUNDS & RETURNS

First, if you have a need to consider refunds or returns, you likely ordered a product from us. That means, we owe you a BIG thank you for supporting us as young entrepreneurs. We do our very best to deliver awesome products and customer service. If you are unhappy with an item, we want to correct the problem. That said, here are some things youth note:

  • You may cancel your order at any time prior to shipment.

  • We do not accept any returns after 30 days from ship date.

  • If the item arrives damaged or missing, we require that you contact us here within 5 days of delivery, and we will make every effort to make it right!

  • Returns must be in original condition and undamaged.

WHERE DO YOU SHIP?

We are just starting out so currently, we only offer shipping to US domestic locations. Hopefully in the future, we will be able to expand our reach to sell internationally.

CAN I BUY IN BULK ?

Simply put, heck yes! We do offer bulk pricing for large quantity orders. Please contact us here to inquire on your specific needs.

I WANT TO CARRY YOUR PRODUCT IN MY STORE, DO YOU SELL TO DISTRIBUTORS?

Again, heck yes! We do offer distributor rates and bulk pricing for large quantity orders. Please contact us here to inquire on your specific needs.

WHAT ABOUT MY PRIVACY?

Here at Tall Sisters Paper Co., we are committed to protecting your privacy. We periodically update this privacy policy statement. We will post any changes to the privacy policy statement below. If you have any questions about our privacy policy or how your information that you provide us will be used, please contact us here or by mail at PO BOX 1451, Muskegon, MI 49443.

  • Information you provide directly:

    We collect personal information you provide to us. For example, we collect your name, email address, shipping and billing information. If you make a purchase, your payment is processed securely through a third party (Stripe). You can view their privacy and security policies here.

  • Use of your personal Data

    For example, we use your personal data to:

    • Provide and deliver services, and troubleshooting orders

    • Process your transactions

    • Perform research and analysis aimed ay improving our products, services, and technologies

    • Send you information including order status, tracking information, and important notices or response to your inquiries and messages.